Live Online Training Sessions
Choose your role to view recommended training sessions
Rapport Admin
Training for admins who primarily use Rapport from a mobile device.
Suitable for: PCSOs, mobile Officers and Staff.
Recommended sessions:
Desktop Admin
Training for admins who use the Main Admin options.
Suitable for: PCSOs, Office-based Officers and Staff.
Recommended sessions:
Supervisor / Manager
Training for admins who oversee or manage teams.
Suitable for: Sergeants, Inpectors and Data/Management Staff.
Recommended sessions:
Super User
Training for high level Admins, with access to configure site settings.
Suitable for: Super Users, Lead Admins, Corporate Comms Staff.
Recommended sessions:
Training Sessions
Updated Message Sending and other system functionality - Are you using these new options?
This session aims to cover any of the updated functionality for those sites which have this enabled.
- The updated sending flow in Rapport
- New message editor
- New engagements options
- Local escalation setups
Rapport Overview
This session aims to cover all of the most important elements within Rapport that you may use on a day-to-day basis.
- Adding new members to the system
- Sending messages (including various ways to target audiences)
- Managing replies that you may receive from Members, through multiple channels
- Accessing other data and Member segments within Rapport
Main Admin Overview
This session aims to cover the basic options within the main admin area.
- Viewing and updating members
- Sending messages (using customisable recipient lists) and managing replies
- Creating and using message templates
- Viewing basic reports
Engagement Tracker
This session aims to cover the full process of using the Engagement Tracker tool within the Alert system.
- What is the engagement tracker?
- Adding new engagements (including sending notifications for these through Alert)
- Viewng added engagements for you and your team
- Completing engagements and reviewing engagements data
Priority Survey Delivery
This session aims to cover the process for delivering a Priority Survey during door-to-door surveying.
- Using Street list in Rapport
- Doorstep interactions
- Survey Results
- Sending based on Issues raised
Reports & Data
This session aims to cover details on all of the main reports accessible from the main admin area.
- Accessing reports
- Report filters: Area/Date
- Area Overview, Team Reports, KPI, Star Points, Engagements, Household Interactions
Team Management
This session aims to cover details of managing admin Teams.
- Using Teams for: Replies - Reporting - Team Groups
- Adding & Editing Teams
- Team Membership: Add / Remove Admins
Group Managemnt
This session aims to cover details of managing the groups on your Alert site.
- Using Groups for: Member Segmentation - Messaging
- Adding & Editing Groups. group settings
- Adding Members to groups
Super User Options
This session aims to cover the advanced configuration options granted to Super Users.
- Overview of 'Main Admin Overview' + 'Reports & Data' topics
- Admin Management
- Team / Group Management
- Message Escalation
- Creating shared message templates
Creating Surveys
This session aims to cover all options relating to creating new surveys with the Survey Tool.
- Survey Configuration
- Survey Elements
- Survey Sending Options
- View Survey Results
Priority Survey Configuration
This session aims to cover the configuration options for a Priority Survey.
- Priority Issue groups
- Automated sending
- Automated follow-ups (location/survey)
- Results over time
- Sending by issues raised
Area Planning
This session aims to cover options for viewing Origins & Acorn data on a map, as well as setting default targeting for your Priority Survey..
- Overview of Area Planning options
- Area Planning maps - view datasets on a map (Origins / Acorn / Own data)
- Setting your default targeting - choose which addresses display as Priority for door-to-door surveying
- Reporting on Interactions for Default Targeting Setup
Local Targeting
This session aims to cover the advanced targeting options, building upon the Area Planning options.
- Creating new local targeting setups
- Using the recommended report for your setups
- Launching your setups
- Reporting based on your setups
More Information
Bespoke Training Options
VISAV Ltd offer bespoke training with the Alert system, which can be carried out either face-to-face or online via a web meeting.
Training sessions can be tailored to your needs, whether for the Main Admin system, or one of its modules such as the Survey Tool.
If you would like bespoke training for your staff on any of the Alert tools, please contact us with the button below.