Do you have a vulnerable family member? Share this messaging with them or warn them of the courier fraud signs.

Do you have a vulnerable family member? Share this messaging with them or warn them of the courier fraud signs.

Courier fraud typically begins with an unexpected phone call from someone claiming to be a police officer or bank employee.

Victims are told their account is at risk or that they are assisting with an investigation, before being instructed to withdraw money, purchase items, or disclose sensitive information. A courier is then sent to collect the items such as jewellery, cash, bank cards and PINs. In reality, this is the work of criminals and anything handed over is lost.

How to protect yourself from courier fraud:

Transferring money: Your bank or the police will never ask you to transfer money to a safe account.

Couriers: Your bank or the police will never send a courier to your home to collect bank cards, cash, or other valuables such as jewellery.

Check if it’s genuine: Contact the organisation directly using contact details you know are correct, such as those on official websites, the back of your card or by calling 159 for your bank.

Caller ID: Don’t trust the Caller ID display on your phone - it’s not proof of ID.

Report suspicious calls: You can report suspected scam calls by sending a text to 7726 with the word ‘Call’ followed by the caller’s number.

If you think you have been a victim of fraud contact Report Fraud on 0300 123 2040 or via the website: reportfraud.police.uk.

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Message Sent By
Niamh Brookes Donovan 63186
(West Midlands Police, Communications Officer, West Midlands)