Recruitment

If you or someone you know is interested in joining our Public Service Centre, where our operators deal with emergency and non emergency calls from the public, and dispatch these calls to our police officers, we will be opening the application process from 31st August 2026, and the advert will remain open until 28th September 2026.

Responsive round the clock, the Public Service Centre (PSC) is at the very heart of our work and operations.

It handles all incoming emergency and non-emergency telephone calls from the public, so the work is both rewarding and essential to safeguarding the communities of South Wales. The PSC takes over 2000. Calls a day and no two calls are ever quite the same, including serious crime, sudden deaths, traffic collision and missing vulnerable persons.

South Wales Police are seeking to recruit several full-time incident Risk and Resolution Officers from all areas of the community, and we would encourage applications from diverse minority groups, to work within our innovation Public Service Centre in South Wales Police Headquaters, Bridgend.

This full-time position will offer you the exciting opportunity to work within our dynamic Public Service Centre. We will build upon your skills and abilities and teach you to respond to emergency and non-emergency calls in the best possible way and deliver a quality service to the communities of South Wales.

This is a challengin job where we require unique resilient individuals that can work under pressure, prioritise workloads and use their initiative, whilst managing sensitive and sometimes distressing calls. Individuals need to understand the importance to provide a good quality and prompt service to customers. In return you will have an immensely satisfying job where you mare making a significant contribution to safeguarding the communities of south wales.  

Please visit 999/101call handlers South Wales Police fir and insight into the work carried out by the Public Service Centre and recruitment process.

Follow the link PSC 999/101call handler incident risk and resolution office August 2026 Police Job Wales