Police 999/101 Call Handler - Incident Risk and Resolution Officer

 VACANCY - Police 999/101 Call Handler - Incident Risk and Resolution Officer 

The Public Service Centre (PSC) is the heart of South Wales Police’s operational response, serving as the Force Control Room and the first point of contact for the public. As a critical frontline function, the PSC manages all incoming emergency and non-emergency calls, providing an essential service that helps safeguard communities across South Wales. Aligned to Our Delivery Plan, the PSC plays a key role in delivering a first-class service to the public and supporting the Force’s commitment to improving trust and confidence in policing.

Operating 24 hours a day, 365 days a year, the PSC handles more than 2,000 calls daily. The role is both demanding and highly rewarding, with staff responding to a diverse range of incidents where no two calls are ever the same. From reports of serious crime, sudden deaths and road traffic collisions to concerns for missing or vulnerable persons, PSC operators play a vital role in assessing risk, coordinating resources and ensuring an effective policing response.

In addition to call-handling responsibilities, staff will be required to undertake the role of Radio Dispatcher, managing police radio communications and allocating emergency and priority incidents to officers. This critical function ensures that resources are deployed effectively, risks are managed appropriately, and the public receives a timely and professional response when they need it most.

Please visit https://www.south-wales.police.uk/police-forces/south-wales-police/areas/careers/careers/ for an insight into the work carried out by the Public Service Centre and the recruitment process.

Application criteria

Please note that you will be required to upload evidence of your level 2 English and Maths certificate at the same time as you submit your application.  If you are unable to provide evidence, you may still apply but will be required to undertake an SHL test which consists of a Verbal Logical Reasoning and Numeracy test, face to face at SWP Headquarters.

Awareness Sessions 1800-2000

The Public Service Centre will hold awareness sessions which will offer applicants an opportunity to gain an insight and ask any questions in relation to the role and recruitment process.

2nd September 2026 - PSC 999/101 Call Handler Awareness Session - 2nd September 2026 - Police Jobs Wales

14th September 2026 - PSC 999/101 Call Handler Awareness Session - 14th September 2026 - Police Jobs Wales

22nd September 2026 - PSC 999/101 Call Handler Awareness Session - 22nd September 2026 - Police Jobs Wales

Please CLICK on the above links to register to attend a session.

The session is available to attend in person at South Wales Police HQ, Bridgend.