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When should I contact private security first? Private security should be your first point of contact for: Anti-social behaviour (Noise, nuisance, loitering, intimidation where there is no immediate danger)Suspicious behaviour or persons on the estateParking issues or obstruction on private roadsTrespassing on private landDamage to estate propertyConcerns about communal areas or securityWelfare concerns where someone may need assistance but there is no immediate emergencyPrivate security can: Attend quickly to assess the situationHelp resolve estate-related issuesGather information and evidenceContact the police if criminal offences are identified or if police attendance is required.When should I contact the Police first? Always contact the police immediately if: Call 999 if: A crime is happening nowSomeone is in immediate danger or danger is imminent, such as drink / drug driving offences,Violence or threats of violence are involvedA suspect is still at the sceneSerious criminal damage is occurringYou witness burglary, robbery or assault in progressConsider safeguarding, are vulnerable individuals at risk of harm?Call 101 or report online if: The crime has already happenedYou need to report theft, criminal damage or fraudYou have information about a crimeYou need a crime reference number for insuranceContact your local Safer Neighbourhood team using MetEngage: General questions about ASB or concerns within your local areaEnquires into engagement events or community eventsRespond to surveys and community consultationsShare information that helps police understand local concerns After reporting to police, please also notify private security so they are aware of the incident and can support where appropriate. MetEngage keeps residents connected with their local policing team and encourages ongoing communication about Neighbourhood concerns. If you are unsure, please feel free to reach out to either your security team, to us VIA MetEngage or call 101. | 
