Rogue traders

Dear residents, 

Please see the below advice from Leicestershire County Council regarding cold callers/rogue traders. We have seen an increase in reports of this nature, so would like to remind our residents of the following advice:

Rogue traders or cold callers

Protect yourself from door step rogue traders or cold callers. A cold caller or door step rogue trader is someone who may call or visit you unannounced. They may even be someone you have called who offer home improvements, may try to sell you items or sign you up to agreements. Work may often start without you asking them to do so. Prices often inflate and work is substandard if needed at all.

At your home

You can protect yourself from cold callers and rogue traders at your door.

Download these handy resources, which can be printed in black and white or high contrast colours:

Caller at the door - Advice Card PDF, 92.29 KBOpens new window

No Cold Calling - Doorstep Sticker PDF, 153.71 KBOpens new window

Report a door step cold calling incident

You can report a cold-calling incident to Citizen’s Advice Consumer Service(Link is external and opens in new window) by calling 0808 223 1133.

If a cold caller is at your door and you feel unsafe or have told them to go away and they refuse, call the police on 101 or if it is urgent call 999.

Or, report it to Trading Standards(Link is external and opens in new window), if you just want to report an issue, but don't require advice.

Avoiding rogue traders

When getting any repairs done to your home, ensure you obtain as much information about the business before you make a decision to have work carried out. Don’t be rushed into agreeing to any work. Obtain quotes from elsewhere if you think work is required on your home before making a decision.