Targeted Shoplifting: It focuses on cases where the suspect has left the premises, enabling faster processing and investigation without requiring immediate officer attendance.

Evidence Submission: Retailers are encouraged to provide full victim details and upload evidence packs (including CCTV and statements) via secure links.

Investigative Focus: Submitted evidence is reviewed by the Police Telephone Digital Investigation Unit (TDIU) and local officers, allowing them to use tools such as facial recognition.

Reducing "Myths": It addresses the misconception that thefts under £200 are not prosecuted, assuring retailers that these are investigated and, where possible, prosecuted.

Collaborative Approach: The Met works with Business Crime Reduction Partnerships (BCRPs), Business Improvement Districts (BIDs), and retailer head offices to share intelligence and identify repeat offenders.

Immediate Danger/Suspect Present: Continue to call 999 for emergency situations where violence is used, threatened, or the offender is still present.

After-the-Fact Reporting: For simple shoplifting where the suspect has departed, report via 101 or the online reporting tool at met.police.uk.

Evidence Submission: Use the provided secure email link from the TDIU to upload CCTV and statement evidence packs.

Victim Support: The MPS Victim Focus Desk (VFD) is available at 0207 484 6700 (open 7 days a week) for assistance with evidence submission.

Increased Action: The Met has seen a significant increase in solving shoplifting cases, with a 92% rise in solved cases reported as of late 2025.

High-Profile Operation: Operation Zoridon was conducted to target organized shoplifting gangs, resulting in numerous arrests and recovery of stolen items.

Continued Challenges: Despite improvements, the Met has noted it is "not realistic" to attend every shoplifting case due to demand.

Call for Action: As of late 2025, the Met has pushed for businesses to better support prosecutions by improving evidence sharing and not allowing staff to refuse to provide statements.