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Distraction burglars pretend to be someone they are not in order to gain entry to your home. Common methods used by distraction burglars: - pretending to be from a care agency, the council or a utility company investigating a gas or water leak - seeking help to leave a note for a neighbour or even asking for a drink of water if they claim to be thirsty or unwell - claiming to be in a hurry or emergency and needing to get into your home quickly - working in teams, with one person distracting you while the other searches your home There are a number of things you can do to prevent distraction burglary. Don’t be afraid to ask questions about anyone at your door – genuine callers won’t mind. Always remember 'if in doubt, keep them out': - use your door viewer to see who’s there - if you open the door put the chain on first - always ask for ID and check it with the company before letting somebody into your home - use the phone number advertised in the phone book or online, as the number on their identity card could be fake. For a utility company, call the customer service department. Close the door while you do this - if you feel at all unsure, schedule a time for the caller to come back when a friend or relative is there - for pre-planned appointments with utility companies, a password scheme can be set up If you feel threatened or in danger by the presence of the caller, call 999.

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