Norfolk Neighbourhood Watch – Coordinator Meeting Summary

Resident,

Thank you for attending the first of our monthly online meeting last night.

Date: 29 January 2026
Purpose: Pilot update, coordinator connection, local issues & direction of NNW

Discussion points: 

1. Pilot Survey Project (North Norfolk)

• Pilot survey completed with encouraging engagement.

• Approx. 400 members contacted; response higher than expected.

• Several residents volunteered for follow-up conversations.

• Feedback focused on communication, expectations of NNW, and community safety.

• Plan to refine approach and expand county-wide in 2026.

Key theme: Residents want stronger neighbourhood connection, not surveillance.

Action points

• Follow-up calls to survey volunteers

• Compile structured findings summary

• Identify repeat themes to guide county rollout

• Draft plan for wider 2026 rollout

2. Strategic Direction

• Agreement to prioritise sustainable, volunteer-friendly work.

• Focus on neighbourliness and positive local stories.

• Monthly online coordinator meetings to help improve connectivity

Action points

• Confirm recurring monthly meeting schedule

• Circulate calendar invites

• Develop simple agenda template for future meetings

• Create shared space for story-sharing (email digest or bulletin)

3. Digital Development

• Ongoing support for digital tools and survey systems.

• Commitment to low-cost/open-source infrastructure.

Action points

• Continue testing digital communication systems

• Review coordinator access and training needs

• Create simple guidance for using new tools

• Offer support or sign post eleswhere 

4. Local Coordinator Issues

Street lighting (Costsessey)

• Safety concern raised regarding winter visibility and elderly residents.

Action points

• Monitor council progress on lighting request

• Document safety rationale for follow-up if required

Community engagement (Thetford)

• Low attendance at meet & greet sessions.

• Police engagement through SNAP process successful.

Action points

• Review alternative engagement formats

• Share SNAP escalation as a best-practice example

• Capture and circulate positive community repair story

5. Cultural Reframing of NNW

• Reinforce message: NNW = reassurance + neighbour support.

• Avoid perception of surveillance or enforcement.

Action points

• Align communication materials with reassurance messaging

• Share consistent wording with coordinators

Overall Meeting Actions (Cross-cutting)

• Capture and share local success stories regularly

• Protect volunteer capacity by limiting overcommitment

• Focus on realistic, parish-level impact

• Maintain momentum from pilot project

Best Wishes

NNW Team