Doorstep Fraud

Doorstep fraud and rogue traders target people who feel rushed or unsure. You never have to open the door or decide on the spot. Real traders will book in, show proper ID, and let you check them out first. Do your own checks: look them up independently, use trusted trader schemes or your council’s approved lists, and get at least three written quotes before you agree to anything.

Get the paperwork. Ask for a written quote with full company details, start/finish dates, and what happens if things change. Keep receipts and invoices. Agree a payment plan in writing and pay in stages for completed work, avoid cash and don’t pay in full upfront.

Know your rights. For most contracts agreed at your home (over £42), you usually have a 14‑day cooling‑off period and the trader must give you written cancellation info—if they don’t, your rights can be extended.

If it goes wrong, it might be a civil consumer issue. Citizens Advice can tell you your options and will pass details to Trading Standards where appropriate.

Collect evidence. Note names, numbers, vehicle make/colour/registration, dates/times; take photos if safe; ask a neighbour to be present as a witness.

How to negotiate safely. Say you’ll compare three quotes. Ask for an itemised written price and a schedule. Walk away from “today only” offers, cash‑only demands, or pressure to pay everything upfront.

If you think you’ve been scammed, act fast. If you feel threatened or they won’t leave, call 999. Otherwise call 101 to report. Contact your bank immediately (you can also dial 159 to reach your bank securely). Then report to the national fraud reporting service on 0300 123 2040. Keep all messages, invoices and photos, and change any relevant passwords.

Stay Alert and Safe Wardleworth