Recruitment Campaign - 999/101 Call Handler

If you or someone you know is interested in joining our Public Service Centre, where our operators deal with emergency and non-emergency calls from the public, and dispatch these calls to our police officers, we will be opening the application process from 15th December 2025, and the advert will remain open until 6th January 2026.

Responsive round the clock, the Public Service Centre (PSC) is at the very heart of our work and operations.

It handles all incoming emergency and non-emergency telephone calls from the public, so the work is both rewarding and essential to safeguarding the communities of South Wales.  The PSC takes over 2000 calls a day and no two calls are ever quite the same, including serious crime, sudden deaths, traffic collisions and missing vulnerable persons.

South Wales Police are seeking to recruit several full-time Incident Risk and Resolution Officers from all areas of the community, and we would encourage applications from diverse minority groups, to work within our innovative Public Service Centre in South Wales Police Headquarters, Bridgend.

This full-time position will offer you the exciting opportunity to work within our dynamic Public Service Centre. We will build upon your skills and abilities and teach you to respond to emergency and non-emergency calls in the best possible way and deliver a quality service to the communities of South Wales.

This is a challenging job where we require unique resilient individuals that can work under pressure, prioritise workloads and use their initiative, whilst managing sensitive and sometimes distressing calls. Individuals need to understand the importance to provide a good quality and prompt service to customers.  In return, you will have an immensely satisfying job where you are making a significant contribution to safeguarding the communities of South Wales. 

Please visit https://www.south-wales.police.uk/police-forces/south-wales-police/areas/careers/careers/  for an insight into the work carried out by the Public Service Centre and the recruitment process.

You will be required to work 24/7 shifts including weekends.

Please follow the link below to our website to apply: PSC 999/101 Call Handler - Incident Risk and Resolution Officer December 2025 - Police Jobs Wales

South Wales Police recognise the importance and significance of having a diverse workforce to help enhance the capability and capacity of delivering a high-quality performance for our diverse communities.  To meet the Force’s ambition to be the to be the best at understanding and responding to our communities’ needs, our Positive Action Team is available to answer any queries and provide support to candidates from minority ethnic communities.

For further information on the role, or if you wish to discuss Positive Action, please email PositiveAction@south-wales.police.uk . The team can offer support throughout the application process including 1-2-1 support and upskill sessions.

If you wish to receive this support, when applying for the vacancy, please select yes, when asked about receiving positive action support.  The team will then contact you to speak in detail about what support can be offered.