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I wanted to provide you an update regarding Shoplifting, which members around this area have highlighted as an issue of concern on the Met Engage priority survey. Many shoplifters dress smartly and will often speak to you, joke with you and engage with you. They don’t always work alone and they may try to relax or distract you while an accomplice steals. They’re good at creating diversions, especially when you’ve unlocked a cabinet. Don’t fall for it. Get one of your staff to assist you.
A key part of dealing with shoplifters is by having strong security such as a member of staff near any doors; by knowing your clientele; by encouraging staff to remain alert; and by intelligent use of security devices.
There are a number of tell-tale signs that flag up a shoplifter. But remember, while the following don't necessarily mean the person is guilty – and be aware that you are responsible for your behaviour, both legally and commercially – we recommend that you keep an eye on shoppers who:
- seem to be watching you and the staff rather than shopping and may be waiting for the right moment to steal an item
- seem to want to keep your attention and talk for the sake of it – possibly because an accomplice is elsewhere stealing
- look like they’re taking little notice of your products
- seem a little nervous and possibly pick up random items with little interest
- keep refusing your offer of help or assistance
- frequently enter your store and never make a purchase
- want you to unlock and open cabinets but don’t buy anything
If you see them take something then ask them politely to put the item back but be careful to keep your tone neutral and back off if you feel threatened. Always be sure they’ve taken something before you speak to them – and only if you feel it’s safe to do so.
Once you're sure that they are indeed a shoplifter, call 999.
 Shoplifting is a crime that can have a substantial negative impact on local businesses across London. If you notice anything suspicious or witness anyone shoplifting, please report it as soon as possible. These reports are invaluable in letting us build a picture of when and where shop lifters operate, meaning we can be in the right place at the right time to arrest those responsible. For more guidance, see our page on how to spot a shoplifter. We are working on our brand-new strategy for how we police London and we want your help. Our New Met for London: Phase 2 strategy will guide how we deliver on behalf of Londoners over the next three years. | 
