Launch of the British Muslim Trust Helpline Service (BMS)

The British Muslim Trust (BMS) was launched yesterday in the wake of increased anti-Muslim hate in the UK.

The helpline will be used to support victims to help them report their experiences in a safe environment.

The British Muslim Trust Helpline is available via multiple channels for victims of anti-Muslim hate to report incidents. The helpline can be accessed via: 

• Phone – free of charge from any phone, operating between 10:00 a.m. and 3:00 p.m. 

• Website form – designed with three steps and mostly non-required fields for easy completion 

• Email, SMS, WhatsApp, and live chat (victims can use these services at any time, and a member of the team will provide follow-up on the following day) 

All calls are handled by Muslim staff to ensure there is a cultural and religious understanding of the context of these incidents. BMT has already started to support victims, ranging from women and girls being targeted, to attacks on mosques.

Please see the attached document for full details of this new service.

https://www.gov.uk/government/news/british-muslim-trust-appointed-as-new-partner-to-monitor-and-tackle-anti-muslim-hatred