Dear Resident, 

Every day, our Force Control Room handles hundreds of 999 calls, each one a moment of crisis for the person on the other end of the line. But what happens after that call is made?

Our latest video takes you #BehindThe999, showing the unseen journey from the moment the call is answered, through our control room, and out onto the streets where officers respond.

It’s a fast-moving process that involves careful assessment, prioritisation, coordination and teamwork — all happening under pressure and in real time.

Watch the video and discover what really happens #BehindThe999.

Kind regards,