Following a few enquiries in relation to suspicious messages, calls and emails, please note the following advice and share with friends and family who are not on social media.

What is phishing?

'Phishing', ‘quishing’ or ‘smishing’ is when criminals use fake emails, text messages, QR codes, or phone calls to trick victims.

The goal of a phishing message is to encourage the victim to click a malicious link, or scan a fraudulent QR code, which usually leads them to a genuine-looking website, designed to make victims part way with their financial and/or personal information. Criminals will use well-known brands or organisations the victim already has a connection with, like a bank or tradesperson, to make fake emails seem genuine and more convincing.

How can you protect yourself?

If you’ve received an email that doesn’t feel right, STOP!

break the contact – don’t reply, click on any links, call any phone numbers or make any payments 
check if it’s genuine: contact the organisation directly using an email address or phone number you know is correct, e.g. from your utility bills, via a search engine, on the back of your card or by calling 159 for banks 
before you delete the email, forward it to report@phishing.gov.uk 
If you’ve received a text message that doesn’t feel right, STOP!

break the contact – don’t reply, click on any links, call any phone numbers or make any payments 
check if it’s genuine: contact the organisation directly using an email address or phone number you know is correct, e.g. from your utility bills, via a search engine, on the back of your card or by calling 159 for banks 
forward the message for free to 7726 
If you’ve received a call that doesn’t feel right, STOP!

hang up 
check if it’s genuine: contact the organisation directly using contact details you know are correct, such as those on a utility bill, official website, the back of your card or by calling 159 for your bank 
don’t trust the Caller ID display on your phone – it’s not proof of ID 
report it by sending a text to 7726 with the word ‘call’ followed by the scam caller’s number 
For more advice on how to protect yourself from fraud: https://stopthinkfraud.campaign.gov.uk/

If you’ve lost money or provided financial information as a result of a phishing scam, notify your bank immediately and report it to Action Fraud at actionfraud.police.uk or by calling 0300 123 2040. In Scotland, call Police Scotland on 101.