Dear Resident,
 

WhatsApp Scam Alert!

I am sending a warning about a rise in WhatsApp scams where criminals are taking over accounts to impersonate users and carry out fraudulent activities. Anyone who uses WhatsApp—or knows someone who does—should read this to stay informed and aware.

How the scam works:

Fraudsters trick victims into sharing their six-digit WhatsApp verification code. Once they have it, they take control of the account, lock out the real user, and message their contacts pretending to be them—often asking for money or personal information.

Typically, the scammer sets up WhatsApp with your number, triggering a code to your phone. They’ll then contact you—sometimes appearing as a friend or colleague—and try to convince you to share the code under false pretences, such as joining an online meeting.

Stay safe by:

• Never sharing your verification code – even if a message appears to come from someone you trust. WhatsApp will never ask you for it.

• Enabling two-step verification – this adds an extra layer of protection by requiring a PIN in addition to the verification code. You can set this up in WhatsApp under Settings > Account > Two-step verification.

• Controlling who can see your personal info – set your profile photo, “about” section, and last seen status to be visible only to your contacts to limit what scammers can use against you. This can be done under Settings > Privacy.

• Be cautious of unusual messages or requests – if a contact asks for money, verification codes, or personal information, treat it as suspicious even if the message seems genuine.

• Verify any suspicious message by calling the sender directly – a quick call can confirm if a request is legitimate.

• Report and block suspicious accounts – you can do this directly in WhatsApp by opening the chat, tapping the contact’s name, and selecting “Report” or “Block.”

If you’ve been affected, contact your bank immediately to cancel any cards and prevent financial loss. You can also report fraud to Action Fraud on 0300 123 2040.

WhatsApp offers additional advice on staying safe via its official help centre.

For online crime prevention advice visit Crime prevention advice | Hertfordshire Constabulary (herts.police.uk)